Privacy Policy | Pueblo Dorado Hotel

Effective Date: 08/19/2024

1. Introduction

Welcome to Hotel Pueblo Dorado ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel or use our website https://www.pueblodorado.com, as well as your rights regarding your personal data.

2. Information We Collect

We may collect the following types of personal information:

Personal Identification Information: Name, email address, phone number, physical address, passport details, and other identifying information.
Booking Information: Details of your reservations, stay preferences, and payment information.
Website Data: Information collected through cookies, web beacons, and similar technologies, including IP address, browser type, and browsing behavior on our website.
Communication Data: Records of your communications with us, including inquiries, requests, and feedback.

3. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: Processing bookings, managing your stay, and fulfilling your requests during your visit.
To Improve Customer Experience: Personalizing your stay, enhancing our services, and improving our website.
To Communicate with You: Sending booking confirmations, updates, promotional offers (with your consent), and responding to your inquiries.
For Legal and Security Purposes: Complying with legal obligations, protecting our rights, and ensuring the safety and security of our guests and staff.

4. How We Share Your Information

We may share your personal information with:

Service Providers: Third-party vendors who assist us in operating our hotel, processing payments, managing bookings, or providing other services on our behalf.
Legal Authorities: When required by law, we may disclose your information to government authorities or law enforcement.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, please note that no data transmission over the Internet or data storage system can be guaranteed to be 100% secure.

6. International Data Transfers

As Hotel Pueblo Dorado is located in Costa Rica, your personal information will be stored and processed in Costa Rica. By using our services, you consent to the transfer of your personal data to Costa Rica and any other country where our service providers operate.

7. Your Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal data we hold about you.
Correction: You can ask us to correct any inaccurate or incomplete information.
Deletion: You may request the deletion of your personal data, subject to certain legal obligations.
Objection: You can object to the processing of your personal data in certain circumstances.
Withdraw Consent: Where you have given consent, you can withdraw it at any time.

To exercise these rights, please contact us at admin@pueblodorado.com

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Hotel Pueblo Dorado
Camino Principal 1100
Tamarindo, Guanacaste, Costa Rica
Email: admin@pueblodorado.com
Phone: +506 2653 0008